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 CASE STUDY: Energy Company
Click Here to view this case study in pdf format. Company
Major regional petroleum distribution company with multiple service stations and fast food outlets.
Challenges
Client’s rapid growth in gasoline sales, outlets, and fast food expansion created excess costs due to ambiguous accountability and poor follow up at most organizational levels. Solution
Solidify the business vision and goals of owners, assess the causes of existing situations within four major profit centers, profile key managers’ skills and perceptions via confidential 360°peer review, review business milestones and management scorecards, validate employees’ needs on 100 issues and ten key business areas, facilitate strategic long-range (3-year) plan with collaboration of key management, create integrated performance milestones for all profit centers, engage all employees in the transformation of business and profit centers.
Objectives
- Analyze causes of excess costs of warehouse and service centers.
- Validate causes of excess employee turnover at all profit centers.
- Create new employee incentive programs tied to net business gains.
- Facilitate executive coaching, team collaboration, and employee engagement training.
Benefits:
- Employee turnover at fast food outlets and gas stations reduced by 40%
- Fast food service revenue grew by 20%
- Cost of warehouse and inventory reduced by 15%
- Overall cost of services improved by 10%
- Client’s net gains exceeded $3 million in 18 months
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