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How can I deposit or withdraw funds?
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- The player from Greece had made a €20 deposit at Ritzo casino and won €1300 after activating a bonus, but their balance was reset to zero due to an expired bonus duration that had not been clearly communicated.
- Please let us know your casino username and we will check with the casino’s representative and try to find out more about your case.
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The player from Ireland had requested a withdrawal prior to submitting their complaint. The Complaints Team was unable to assist further due to the player’s lack of response to inquiries needed for the investigation. The issue was resolved when the player confirmed that the money had been transferred successfully.
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Play-through Requirements (Wagering Requirements)
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